Service consumer identification

1 Consumer identification

2 Create an account

3 Account activation

Select the supplier:
If your doesn’t have your place , try choosing the nearest larger place.
No extra characters ("№", "p/a"…)
The character set must exactly match the encoding of your personal account.
Sum format: 0.00
The receipt of funds to the personal account is delayed due to the delay in the transfer of money by financial institutions (banks, post office)
If there are no payments yet, enter 0.00
If there are no payments, enter the first 3 letters of the surname of the owner of the personal account. If you see a message «…You have entered the wrong SUM…», then the payment on the personal account was, it is necessary to enter exactly the sum of the last payment.
  1. Possible problems during registration and options for solving them:
    Personal account NOT FOUND...
    1. Make sure that the correct division of the service provider is selected (if you live in a city and not a suburb, please note that the city division is selected and not the district one, for example, for electricity, the hydroelectric power station belongs to the city, and the regional power station belongs to the suburb).
    2. Check the correctness of the entered personal account number (indicated in the utility service supply agreement or in the invoice). Enter the number in exact accordance with those specified in the document (preceding zero, hyphen, letter or other symbol).
    3. If the number contains a letter, try different options: uppercase, lowercase, Latin or Cyrillic.
    4. Please contact your supplier's customer service department.
    The personal account was found, but you entered the wrong AMOUNT of the last payment...
    1. Please try entering the amount of the previous payment (the payment may not have been recorded in the supplier's database yet).
    2. Check your receipt to see if there is any mention of an additional fee - try entering the amount without the fee.
    3. Check whether the personal account number is entered correctly and whether the correct division is selected (personal account numbers may be the same in different databases).
    4. If the payment was made recently (less than 5-7 business days ago), the supplier may not have entered the payment information into the database yet - try again in a few days.
    5. If no payment has been made for this personal account yet, but this message is displayed, the payment was probably made by previous owners or the payment was not for a utility service, but, for example, for a connection. Try entering it.
    6. Please contact your supplier's customer service department.
    The personal account was found, but the owner's surname does not match...

    This message is displayed only if there have been no payments on the personal account, including those made by previous owners.

    1. Make sure that you enter the first letters of the last name, and not the first letters of the last name, first name, patronymic (FULL NAME).
    2. If the account owner has changed recently, try entering the last name of the previous owner.
    3. Please contact your supplier's customer service department for more information.
  2. If you couldn't figure it out on your own:

    Please contact your utility provider's customer service department. Addresses and phone numbers of the service provider can be found on the page «Contacts».


    The website developers do not have access to information on personal accounts.